

Product adoption agent that reads each user's in-product behavior and writes timely, personalized guidance to move them to the next feature or habit.

Product adoption agent that reads each user's in-product behavior and writes timely, personalized guidance to move them to the next feature or habit.
Userlens builds Lumi, an AI product-adoption agent for B2B SaaS and product-led growth teams that turns each customer's actual product behavior into personal, timely guidance. Work is organized as campaigns: you define an adoption goal, Lumi identifies the audience that qualifies with a stated reason for every match, and it then decides what each individual message should achieve, include and avoid. Rather than filling in templates, Lumi reads what a specific user has done - forty-one sessions without opening plan mode, three runs abandoned midway, the same spec pasted at every start - and writes the one message that makes sense for that person, complete with a concrete plan they can run. It connects to both halves of the picture, pulling entitlement and state from your database and behavioral events from your analytics stack such as PostHog, and it measures success in product behavior rather than opens or clicks, tracking who adopted, who stalled and where to follow up. Guardrails including quiet hours, nudge frequency caps and skip rules keep outreach from becoming spam.



Product adoption agent that reads each user's in-product behavior and writes timely, personalized guidance to move them to the next feature or habit.
Userlens works by combining Adoption Goal Campaigns: You define the product behavior you want users to adopt and Lumi builds the campaign around it, qualifying an audience and giving a clear reason for every match., Behavior-Grounded Personalization: Lumi reads each user's actual session history and writes a message specific to what they did, rather than merging variables into a shared template., Actionable Plan Delivery: Every nudge hands the user's own stalled task back to them as a short runnable plan with a single call to action, instead of a generic feature announcement., Brief-Based Guardrails: You set goal, context, tone and guardrails once - quiet hours, one nudge per N days, skip conditions - and Lumi writes every message inside those limits., Dual Data Sources: Lumi combines your product database, which shows what each customer is entitled to do, with your analytics, which shows what they actually do, to pick the next best action. to help users with Feature Launch Adoption: After shipping a new feature, automatically identifying which existing users it applies to and explaining it to each of them in their own context., PLG Activation: Moving self-serve signups past their first stalled workflow so trials convert without a human onboarding call., Scaled Customer Education: Giving every account the founder-level attention that was only feasible for the first ten customers, across thousands of users., Churn Risk Intervention: Catching users who repeatedly retry, abandon or work around a task and sending them a corrective plan before frustration turns into churn., Habit Formation: Nudging power users toward higher-leverage workflows such as planning before execution, and measuring whether the habit actually took..
Key features include Adoption Goal Campaigns: You define the product behavior you want users to adopt and Lumi builds the campaign around it, qualifying an audience and giving a clear reason for every match., Behavior-Grounded Personalization: Lumi reads each user's actual session history and writes a message specific to what they did, rather than merging variables into a shared template., Actionable Plan Delivery: Every nudge hands the user's own stalled task back to them as a short runnable plan with a single call to action, instead of a generic feature announcement., Brief-Based Guardrails: You set goal, context, tone and guardrails once - quiet hours, one nudge per N days, skip conditions - and Lumi writes every message inside those limits., Dual Data Sources: Lumi combines your product database, which shows what each customer is entitled to do, with your analytics, which shows what they actually do, to pick the next best action..
Userlens is useful for anyone interested in Feature Launch Adoption: After shipping a new feature, automatically identifying which existing users it applies to and explaining it to each of them in their own context., PLG Activation: Moving self-serve signups past their first stalled workflow so trials convert without a human onboarding call., Scaled Customer Education: Giving every account the founder-level attention that was only feasible for the first ten customers, across thousands of users., Churn Risk Intervention: Catching users who repeatedly retry, abandon or work around a task and sending them a corrective plan before frustration turns into churn., Habit Formation: Nudging power users toward higher-leverage workflows such as planning before execution, and measuring whether the habit actually took..
Userlens offers a free tier with paid plans for advanced features.
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