linkgo
Concierge by Juniors AI

Concierge by Juniors AI

AI

AI-first customer support agent for WhatsApp, email and social that answers from your knowledge base and runs on your own database and LLM keys.

-(0 Reviews)
Paid
See pricing details
Visit Official Site

About Concierge by Juniors AI

Concierge is the customer-support product in the Juniors AI platform, an AI-first helpdesk that unifies WhatsApp, email and social channels in one inbox. It answers customer questions with retrieval-augmented responses grounded in your indexed knowledge base and escalates to a human when its confidence drops below a configurable threshold. Human agents work in a real-time console with live chat, internal notes, saved replies, park-and-resume and Slack alerts, while role-based access separates agents, supervisors and admins. Teams can set first-response and resolution SLAs per priority and track performance in analytics dashboards. A distinctive design choice is that conversations, attachments and embeddings live in the customer's own database, cache, object storage and LLM keys, with Juniors AI holding only organization metadata and encrypted credentials. Concierge is also exposed through the Juniors AI MCP server so Cursor, Claude and other MCP clients can query conversations and analytics.

Screenshots

Concierge by Juniors AI screenshot 1
+

Key Features

AI Resolution with RAG: Retrieval-augmented answers from your indexed knowledge base, with confidence-based escalation to a human.
Multi-Channel Inbox: WhatsApp (via Gupshup and other adapters), email and social channels in one inbox.
Real-Time Agent Console: Live chat, internal notes, saved replies with slash commands, park-and-resume and Slack alerts.
Role-Based Access: Human agent, supervisor and admin roles enforced at middleware on every API call.
Configurable SLAs: First-response, resolution and escalation targets per priority with breach alerts to Slack or email.
Analytics Dashboards: My Performance, Team Performance, Organization and AI Resolution views filterable by period, channel, priority and assignee.
Bring Your Own Infrastructure: Stores data in your own database, cache and object storage and works with any LLM.
MCP and API Access: Read and write tools exposed through the Juniors AI MCP server plus an OpenAPI spec.

Use Cases

An e-commerce support team lets the AI answer order-status questions on WhatsApp using shipping policy and order API data.
A support lead sets a confidence threshold so uncertain conversations are routed automatically to the right human.
An operations manager monitors SLA health and AI resolution rates in the analytics dashboards.
A regulated company keeps all conversations in its own database while using AI-first support.
A developer asks Claude through MCP to list open WhatsApp conversations and summarize recurring complaints.
A supervisor gets Slack alerts when a department is blocked or an SLA is about to breach.

Frequently asked questions about Concierge by Juniors AI

What is Concierge by Juniors AI?

AI-first customer support agent for WhatsApp, email and social that answers from your knowledge base and runs on your own database and LLM keys.

How does Concierge by Juniors AI work?

Concierge by Juniors AI works by combining AI Resolution with RAG: Retrieval-augmented answers from your indexed knowledge base, with confidence-based escalation to a human., Multi-Channel Inbox: WhatsApp (via Gupshup and other adapters), email and social channels in one inbox., Real-Time Agent Console: Live chat, internal notes, saved replies with slash commands, park-and-resume and Slack alerts., Role-Based Access: Human agent, supervisor and admin roles enforced at middleware on every API call., Configurable SLAs: First-response, resolution and escalation targets per priority with breach alerts to Slack or email. to help users with An e-commerce support team lets the AI answer order-status questions on WhatsApp using shipping policy and order API data., A support lead sets a confidence threshold so uncertain conversations are routed automatically to the right human., An operations manager monitors SLA health and AI resolution rates in the analytics dashboards., A regulated company keeps all conversations in its own database while using AI-first support., A developer asks Claude through MCP to list open WhatsApp conversations and summarize recurring complaints..

What are the main features of Concierge by Juniors AI?

Key features include AI Resolution with RAG: Retrieval-augmented answers from your indexed knowledge base, with confidence-based escalation to a human., Multi-Channel Inbox: WhatsApp (via Gupshup and other adapters), email and social channels in one inbox., Real-Time Agent Console: Live chat, internal notes, saved replies with slash commands, park-and-resume and Slack alerts., Role-Based Access: Human agent, supervisor and admin roles enforced at middleware on every API call., Configurable SLAs: First-response, resolution and escalation targets per priority with breach alerts to Slack or email..

Who is Concierge by Juniors AI for?

Concierge by Juniors AI is useful for anyone interested in An e-commerce support team lets the AI answer order-status questions on WhatsApp using shipping policy and order API data., A support lead sets a confidence threshold so uncertain conversations are routed automatically to the right human., An operations manager monitors SLA health and AI resolution rates in the analytics dashboards., A regulated company keeps all conversations in its own database while using AI-first support., A developer asks Claude through MCP to list open WhatsApp conversations and summarize recurring complaints..

How much does Concierge by Juniors AI cost?

Concierge by Juniors AI is a paid product. Check the official site for current pricing.

How do I get started with Concierge by Juniors AI?

Visit https://juniors.ai/concierge to sign up and explore Concierge by Juniors AI.

Explore more AI Ai Agents tools

Browse all Ai Agents tools →

Browse by use case: Automation & Productivity

Compare Concierge by Juniors AI: vs Playad · vs Scout by Fini · vs Ruflo · vs Harness²