ify
AISupport AI agent that layers onto Freshdesk, Zendesk, Salesforce or HubSpot, builds its own knowledge base and bills only per resolved ticket.
ify
Support AI agent that layers onto Freshdesk, Zendesk, Salesforce or HubSpot, builds its own knowledge base and bills only per resolved ticket.
About ify
ify is a resolution-first AI agent for customer support teams that runs on top of the helpdesk a company already uses — Freshdesk, Zendesk, Salesforce or HubSpot — so there is no migration and no replacement of existing workflows. It captures tickets from every channel a team already answers on, including email, WhatsApp, Slack, Teams, live chat widgets, web forms and social, then classifies each one as a how-to question, a billing issue or a bug report using per-channel memory and the guardrails the team configures. Resolution branches by ticket type: documentation and past resolutions answer how-to questions, Stripe, HubSpot and Salesforce tools handle account and billing issues, and bug reports are reproduced, filed and linked in Jira. Its knowledge base assembles itself from docs, help articles, release notes, video walkthroughs and every ticket the human team has already closed, and when a resolved ticket has no SOP, ify writes one from how the team actually handled it and reuses it next time. When a case genuinely needs a person, it hands off over Slack, Teams or WhatsApp with the full conversation history, a summary of the blocker and an approval trail attached rather than a cold transfer. Pricing follows that philosophy — seats and agents are free, and the bill is based purely on tickets that actually get resolved.
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Key Features
Use Cases
Frequently asked questions about ify
What is ify?
Support AI agent that layers onto Freshdesk, Zendesk, Salesforce or HubSpot, builds its own knowledge base and bills only per resolved ticket.
How does ify work?
ify works by combining Helpdesk Overlay: Runs on top of Freshdesk, Zendesk, Salesforce or HubSpot rather than replacing them, so a team keeps its existing ticketing system and requires no data migration., Omnichannel Capture: Email, WhatsApp, Slack, Teams, helpdesk, chat widget, web forms and social messages all become tickets automatically, removing copy-paste between inboxes., Guardrailed Classification: Each ticket is typed as how-to, billing or bug using per-channel memory plus the instructions and guardrails the support team sets., Lane-Based Resolution: Ticket type picks the tooling — knowledge base and past resolutions for how-to, Stripe/HubSpot/Salesforce for billing and account work, and reproduction plus a Jira filing for bugs., Self-Building Knowledge Base: Docs, help articles, release notes, video walkthroughs, website content and every resolved ticket are ingested into one searchable base without manual curation. to help users with Deflecting How-To Volume: Answer repetitive product questions from docs and previously resolved tickets before they reach a human queue., Billing and Subscription Issues: Investigate a double charge or a locked account by checking Stripe and CRM context and taking the corrective action directly., Bug Triage: Reproduce a reported defect, file it in Jira with the repro steps and link the originating ticket so the reporter gets updated., Scaling Support Without Seats: Add teammates or channels without changing cost, since agents and seats are free and only resolutions are billed., Documenting Tribal Knowledge: Turn undocumented fixes into reusable SOPs automatically, so knowledge survives team churn..
What are the main features of ify?
Key features include Helpdesk Overlay: Runs on top of Freshdesk, Zendesk, Salesforce or HubSpot rather than replacing them, so a team keeps its existing ticketing system and requires no data migration., Omnichannel Capture: Email, WhatsApp, Slack, Teams, helpdesk, chat widget, web forms and social messages all become tickets automatically, removing copy-paste between inboxes., Guardrailed Classification: Each ticket is typed as how-to, billing or bug using per-channel memory plus the instructions and guardrails the support team sets., Lane-Based Resolution: Ticket type picks the tooling — knowledge base and past resolutions for how-to, Stripe/HubSpot/Salesforce for billing and account work, and reproduction plus a Jira filing for bugs., Self-Building Knowledge Base: Docs, help articles, release notes, video walkthroughs, website content and every resolved ticket are ingested into one searchable base without manual curation..
Who is ify for?
ify is useful for anyone interested in Deflecting How-To Volume: Answer repetitive product questions from docs and previously resolved tickets before they reach a human queue., Billing and Subscription Issues: Investigate a double charge or a locked account by checking Stripe and CRM context and taking the corrective action directly., Bug Triage: Reproduce a reported defect, file it in Jira with the repro steps and link the originating ticket so the reporter gets updated., Scaling Support Without Seats: Add teammates or channels without changing cost, since agents and seats are free and only resolutions are billed., Documenting Tribal Knowledge: Turn undocumented fixes into reusable SOPs automatically, so knowledge survives team churn..
How much does ify cost?
ify offers a free tier with paid plans for advanced features.
How do I get started with ify?
Visit https://useify.ai/ to sign up and explore ify.
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