AI-native ITSM and ESM platform whose agents resolve IT and HR requests autonomously inside Slack, Microsoft Teams and Zoom.

Harmony works by combining AI Service Desk Agent: Answers and autonomously resolves employee IT and HR requests directly inside Slack and Microsoft Teams, with Harmony claiming up to 90% of requests handled automatically., 100+ Out-of-the-Box Agents: Production-ready agents for password resets, application access requests, IdP group assignment, device recovery, onboarding and offboarding, customized to your tools and policies., Proactive Signal-Triggered Agents: Agents watch real-time signals to detect issues such as low device storage, overdue restarts, printer faults, expiring SSL/TLS certificates and EDR misconfigurations before users are affected., Generative Knowledge Base: Continuously learns from tickets, user interactions and organizational context to generate and update knowledge articles and recommend them during ticket creation., System of Record and Asset Management: Maintains a real-time, automated inventory of hardware, software and licenses, including license-expiration discovery for renewal planning. to help users with Replacing a Legacy ITSM: Migrating from tools like Jira Service Management to an AI-first service desk that resolves most requests without human agents., Self-Service Password and Access Requests: Letting employees reset passwords or request application access in Slack or Teams with identity verification and automatic provisioning., Employee Onboarding and Offboarding: Orchestrating account provisioning, software setup, access cleanup and asset recovery end to end., Proactive Endpoint Health: Detecting device storage, uptime and EDR policy issues and prompting users to act before tickets are filed., Scaling Lean IT Teams: Enabling a small IT team to support hundreds of employees by cutting first-response times from hours to seconds..

Key features include AI Service Desk Agent: Answers and autonomously resolves employee IT and HR requests directly inside Slack and Microsoft Teams, with Harmony claiming up to 90% of requests handled automatically., 100+ Out-of-the-Box Agents: Production-ready agents for password resets, application access requests, IdP group assignment, device recovery, onboarding and offboarding, customized to your tools and policies., Proactive Signal-Triggered Agents: Agents watch real-time signals to detect issues such as low device storage, overdue restarts, printer faults, expiring SSL/TLS certificates and EDR misconfigurations before users are affected., Generative Knowledge Base: Continuously learns from tickets, user interactions and organizational context to generate and update knowledge articles and recommend them during ticket creation., System of Record and Asset Management: Maintains a real-time, automated inventory of hardware, software and licenses, including license-expiration discovery for renewal planning..

Harmony is useful for anyone interested in Replacing a Legacy ITSM: Migrating from tools like Jira Service Management to an AI-first service desk that resolves most requests without human agents., Self-Service Password and Access Requests: Letting employees reset passwords or request application access in Slack or Teams with identity verification and automatic provisioning., Employee Onboarding and Offboarding: Orchestrating account provisioning, software setup, access cleanup and asset recovery end to end., Proactive Endpoint Health: Detecting device storage, uptime and EDR policy issues and prompting users to act before tickets are filed., Scaling Lean IT Teams: Enabling a small IT team to support hundreds of employees by cutting first-response times from hours to seconds..

Harmony is a paid product. Check the official site for current pricing.

Visit https://harmony.io/ to sign up and explore Harmony.