The Free Forever plan of Helploom includes a live chat widget, essential support features, and supports up to 30 threads per month for a single user. This plan is perfect for small websites or users looking to test Helploom’s functionalities without any financial commitment.

Key Points

• Live Chat Widget: Immediate customer interaction.
• Basic Support Features: Essential tools for managing inquiries.
• 30 Threads Per Month: Limits for usage ideal for small sites.

Detailed Explanation

The Free Forever plan by Helploom is designed to cater to small businesses or individuals looking to enhance their customer support experience without incurring costs. Here’s a breakdown of its features:

1. Live Chat Widget: This tool allows website visitors to engage with support in real-time, improving user experience and increasing the chances of conversion. The widget can be customized to match your site’s branding, ensuring a seamless integration.

2. Basic Support Features: Although the plan is free, it includes fundamental tools to manage customer inquiries effectively. This includes automated greetings, FAQs, and basic reporting capabilities, which help users understand customer needs and behavior.

3. 30 Threads Per Month: The plan allows for up to 30 conversation threads each month, which is suitable for low-traffic sites or testing Helploom’s capabilities. If your needs grow, you can upgrade to higher-tier plans that offer more threads and advanced features.

Best Practices / Tips

• Maximize Usage: To make the most of the 30 threads, consider scheduling peak hours for support availability. This ensures that conversations are handled promptly, enhancing user satisfaction.
• Customize Your Widget: Take the time to customize the chat widget so that it aligns with your brand’s aesthetics. A visually appealing widget can attract more users to engage.
• Monitor Conversations: Regularly review the conversation logs to identify common questions and areas for improvement. This can help in creating a more comprehensive FAQ for your site.

Additional Resources

• Helploom Official Website
• Helploom Help Center
• Live Chat Best Practices