ElevenLabs Agent Workflows vs Scout by Fini: Features, Pricing & Which Is Better (2026)
A side-by-side comparison of ElevenLabs Agent Workflows and Scout by Fini — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.
ElevenLabs Agent Workflows
ElevenLabs
Visual graph-based editor to design sophisticated conversational agent workflows and connect them to ElevenLabs SDKs and tools.
Key features
- Visual Graph Editor: A node-based, visual interface for composing conversation flows, branching logic, and state transitions to design complex dialogues without hand-authoring code.
- SDK Integration: Native integration paths with ElevenLabs Agents SDKs (TypeScript/Swift) so visual workflows can be executed inside web, mobile, and backend applications via provided libraries and hooks.
- Tool Call Orchestration: Built-in support for invoking external tools and handling tool-call lifecycles, including programmatic approvals and responses to continue conversation flows.
- Multimodal Support: Works with audio-capable agents — manages agent audio formats and user audio, enabling voice input/output as part of workflow execution.
- Public and Private Agent Modes: Supports public agents and private agents using conversation tokens for authenticated sessions and secure deployments.
- UI Component Library Compatibility: Designed to work with ElevenLabs UI components and example apps (React, React Native, etc.) to accelerate embedding workflows into frontends.
- Session & Conversation Management: Enables starting/maintaining conversation sessions via SDK methods (e.g., useConversation/startSession) and tracks conversation IDs and context across nodes.
- Visual graph-based workflow editor for designing conversation flows
- Integration with ElevenLabs Agents SDKs (TypeScript/JavaScript and Swift)
- React integration with hooks (e.g., useConversation) to start sessions and manage conversations
- Authentication options for public and private agents, including conversation tokens
- Support for multimodal audio formats and agent audio configuration
- Tool call handling and approval workflows (MCP tool flows)
- Official UI component library to accelerate agent frontends
- Example repositories and starter packages for React, React Native (Expo), and Node
Best for
- Designing conversational IVR or voice assistant flows visually, then deploying them into mobile or web apps without hand-coding the dialogue state machine.
- Building customer-support agents that call external tools (databases, CRMs, search) from within workflow nodes and return tool results into the conversation.
- Prototyping multimodal experiences (voice + text) using ElevenLabs SDKs and UI components to iterate rapidly on dialogue structure and audio behavior.
- Embedding interactive NPC or character dialogue systems in games or simulations that require branching logic, tool integrations, and voice output.
- Creating secure private agents for internal tools by issuing conversation tokens and running workflows that access protected APIs and services.
- Integrating TTS/dubbing workflows where agent audio formats and session orchestration are managed as part of the conversation graph.
- Designing branching conversational experiences and chatbots using visual workflows
- Embedding multimodal voice agents into web and mobile apps via SDKs
- Building custom agent frontends using the ElevenLabs UI component library
- Implementing secure private-agent conversations with conversation tokens
- Handling external tool integrations and approvals within agent conversations
Scout by Fini
Fini AI
Scout is Fini's AI coworker for support teams, resolving tickets across chat, email and voice, including inside Slack.
Key features
- Multi-Channel Resolution: One agent handles voice, chat and email with shared policies and audit trail.
- Helpdesk Integrations: One-click OAuth with Zendesk, Intercom, Salesforce, HubSpot and others without migration.
- Agentic Actions: Performs actions such as searching Stripe charges and issuing refunds.
- Slack Coworker: Scout works with support teams directly inside Slack.
- Knowledge Atlas: Scans knowledge sources nightly on higher plans to stay current.
- Guardrails: Enforces policies for compliance-sensitive teams.
- 130+ Languages: Supports multilingual support operations.
Best for
- Ticket Deflection: Resolving common tickets before they reach a human.
- Billing Support: Handling refunds and duplicate-charge checks via Stripe.
- Voice Support: Answering phone support with AI voice.
- Slack Support Ops: Giving internal support teams an AI coworker in Slack.
- Enterprise Compliance: Automating support in regulated environments.