Duvi vs Toki: Features, Pricing & Which Is Better (2026)
A side-by-side comparison of Duvi and Toki — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.
Duvi
Duvi DigiIQ, Inc.
Build voice and chat support agents by describing them in conversation; one configuration answers on your website, WhatsApp and phone line.
Key features
- Conversational Agent Builder: Creating an agent opens a conversation with a builder that writes the system prompt, picks a model and ingests the websites the agent should answer from, so setup is a dialogue rather than a configuration form.
- Unified Omnichannel Configuration: One agent configuration serves website chat, a WhatsApp number and a phone line, with the same knowledge behind every channel so context is not lost when a customer switches.
- Live Knowledge Lookups: The agent checks your connected store as it answers, so stock and catalogue responses reflect what is actually available at that moment rather than a stale snapshot.
- Website Actions: With the customer's instruction the agent operates the on-page controls you allow, completing the task in front of them instead of handing them a link and instructions.
- Grounded Answering: The agent answers from the pages you point it at and says so when the information is not there, rather than guessing.
- Preview Before Launch: Agents are tested in Preview and only go live once the domain is allowed and a snippet is pasted on your site.
- Broad Connector Library: Sign-in level integrations for Shopify, WooCommerce, Wix, Salesforce Commerce Cloud, Stripe, PayPal, Notion, Airtable, Webflow, Linear, monday.com, Sentry, Supabase, Cloudflare and Zapier.
- Team Workspace: Staff query the day's conversations and orders through their own authorized connection, so the answer reflects the order a customer placed moments ago.
Best for
- Ecommerce Support Deflection: A Shopify store answers stock, shipping and returns questions automatically, with the agent reading live catalogue data instead of a static FAQ.
- Lead Capture With Context: An agent takes a caller's email or number and routes it to the team with the whole conversation attached, so nobody asks the customer to repeat themselves.
- Phone Line Replacement: A small team replaces a recorded phone menu with an agent that answers real questions using the same knowledge base as the website chat.
- WhatsApp Commerce: A brand serving customers primarily on WhatsApp runs the same support agent there without maintaining a separate bot.
- Startup Support Coverage: An early-stage team keeps answering customers around the clock while engineers focus on building the product.
- Enterprise Support Augmentation: An established support operation adds agents to an existing stack via connectors rather than replacing its tooling.
Toki
Orion Arm
AI executive assistant that reaches out to attendees to book meetings, architects your day, and tracks tasks across synced calendars.
Key features
- Attendee Coordination: Toki contacts meeting attendees itself to find a time that works for everyone, removing the availability back-and-forth entirely.
- Scheduling Links: Calendly-style booking links for cases where a shareable link is simpler than having Toki negotiate a time.
- Proactive Day Architecture: Toki plans the day ahead of time, balancing protected deep-work blocks against urgent demands rather than just recording events.
- Natural Multimodal Input: Voice notes, screenshots, quick texts, and half-formed requests are all accepted and connected into the right events, reminders, and tasks.
- Personal Preference Memory: Toki learns how you work, how you plan, and what you prefer, improving its scheduling decisions the longer you use it.
- Triggers: Tell Toki a condition to watch — a price, a deadline, a release date — and it monitors and pings you when the condition is met.
- Conflict Resolution: Smart scheduling detects and resolves calendar conflicts across synced calendars instead of double-booking.
- Call Me Alerts: For things you truly cannot miss, Toki escalates from a notification to an actual phone call.
Best for
- External Meeting Booking: Getting a meeting with several outside attendees on the calendar without a chain of availability emails.
- Deep Work Protection: Having an assistant proactively reserve focus blocks and defend them against incoming requests.
- Multi-Calendar Consolidation: Keeping personal iCloud, work Google, and Outlook calendars coherent in one view without manual duplication.
- Capture on the Move: Sending a voice note or a screenshot of a flyer and having it become a dated event or reminder.
- Deadline Monitoring: Setting a trigger on a stock price, a product release, or an application deadline and being pinged when it fires.
- Critical Reminder Escalation: Receiving a phone call rather than a dismissable notification for appointments that cannot be missed.