Cruely vs Duvi: Features, Pricing & Which Is Better (2026)
A side-by-side comparison of Cruely and Duvi — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.
Cruely
Cluely
Live meeting assistant that provides real-time notes, instant answers, and actionable insights during calls to help participants in the moment.
Key features
- Live Meeting Notes: Captures spoken content during calls and generates live, continuously updating meeting notes so participants can follow and reference discussion in real time.
- Instant Answers: Responds to on-demand questions during a meeting, allowing participants to request clarifications or facts without leaving the call or waiting for post-meeting follow-up.
- Real-Time Insights: Analyzes meeting content as it occurs to surface highlights, key topics, or suggested actions that help guide the conversation and support decision-making.
- In-Meeting Assistance: Provides support during the meeting (not just after) by offering contextual suggestions, reminders, or summaries aligned to the ongoing discussion.
- Live meeting notes capture during calls
- Instant answers during meetings (in-call Q&A)
- Real-time insights surfaced while the meeting is ongoing
- Designed to assist during meetings rather than only produce post-meeting summaries
- No API, integration, platform, or system requirement details specified in provided content
Best for
- Live meeting note-taking: Automatically produce up-to-date notes during remote team meetings so attendees can stay engaged rather than manually capturing minutes.
- On-the-spot Q&A during sales calls: Provide instant factual answers or product details while sales reps are on customer calls, reducing follow-up delays.
- Facilitating decision meetings: Surface key points and action suggestions live to help steering committees or product teams reach decisions faster.
- Support for distributed teams: Give remote participants a persistent, real-time reference of meeting content and context to reduce miscommunication.
- Taking live notes during remote or in-person meetings
- Getting instant answers to questions while a call is in progress
- Surfacing actionable insights and highlights during discussions
- Improving meeting productivity and reducing follow-up work
Duvi
Duvi DigiIQ, Inc.
Build voice and chat support agents by describing them in conversation; one configuration answers on your website, WhatsApp and phone line.
Key features
- Conversational Agent Builder: Creating an agent opens a conversation with a builder that writes the system prompt, picks a model and ingests the websites the agent should answer from, so setup is a dialogue rather than a configuration form.
- Unified Omnichannel Configuration: One agent configuration serves website chat, a WhatsApp number and a phone line, with the same knowledge behind every channel so context is not lost when a customer switches.
- Live Knowledge Lookups: The agent checks your connected store as it answers, so stock and catalogue responses reflect what is actually available at that moment rather than a stale snapshot.
- Website Actions: With the customer's instruction the agent operates the on-page controls you allow, completing the task in front of them instead of handing them a link and instructions.
- Grounded Answering: The agent answers from the pages you point it at and says so when the information is not there, rather than guessing.
- Preview Before Launch: Agents are tested in Preview and only go live once the domain is allowed and a snippet is pasted on your site.
- Broad Connector Library: Sign-in level integrations for Shopify, WooCommerce, Wix, Salesforce Commerce Cloud, Stripe, PayPal, Notion, Airtable, Webflow, Linear, monday.com, Sentry, Supabase, Cloudflare and Zapier.
- Team Workspace: Staff query the day's conversations and orders through their own authorized connection, so the answer reflects the order a customer placed moments ago.
Best for
- Ecommerce Support Deflection: A Shopify store answers stock, shipping and returns questions automatically, with the agent reading live catalogue data instead of a static FAQ.
- Lead Capture With Context: An agent takes a caller's email or number and routes it to the team with the whole conversation attached, so nobody asks the customer to repeat themselves.
- Phone Line Replacement: A small team replaces a recorded phone menu with an agent that answers real questions using the same knowledge base as the website chat.
- WhatsApp Commerce: A brand serving customers primarily on WhatsApp runs the same support agent there without maintaining a separate bot.
- Startup Support Coverage: An early-stage team keeps answering customers around the clock while engineers focus on building the product.
- Enterprise Support Augmentation: An established support operation adds agents to an existing stack via connectors rather than replacing its tooling.