AgentPulse by Rectify vs Duvi: Features, Pricing & Which Is Better (2026)
A side-by-side comparison of AgentPulse by Rectify and Duvi — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.
A
AgentPulse by Rectify
Rectify
Agent-driven operations platform for SaaS combining session replay, monitoring, support, code scanning, roadmap and changelogs in one visual UI.
Key features
- Session Replay: Captures and replays user sessions so support and engineering teams can reproduce issues, see user interactions, and correlate them with errors or alerts.
- Agent-Powered Automation: Lightweight agents collect telemetry, run health checks, surface incidents, and automate remediation or escalation workflows across infrastructure and applications.
- Unified Monitoring: Aggregates metrics, logs, and traces in a single visual dashboard with alerting and incident timelines to reduce detection and resolution time.
- Integrated Code Scanning: Scans codebases for security and quality issues and surfaces findings alongside runtime errors and user session data for faster triage.
- Support Workspace: Centralized support interface that links customer tickets to session replays, logs, and relevant changelog or roadmap entries for context-rich troubleshooting.
- Roadmap & Changelogs: Built-in product roadmap and changelog management to communicate releases and link changes to observed incidents or user feedback.
- Visual Correlation: Cross-links data types (sessions, errors, scans, releases) in a visual timeline to help teams identify root causes and understand impact.
- Agent Installation & Management: Provides installation commands and agent lifecycle management to deploy monitoring and data-collection agents across environments.
- Host agent for Linux, Windows and container environments (install via curl script / install-docker-agent.sh)
- Token-based agent registration with configurable interval/heartbeat parameter
- Host metrics collection (CPU, memory, storage, filesystem metrics) and alerts
- Session replay and user support tooling for incident investigation
- Code scanning integration and changelog/roadmap management
- Support for system init scripts / systemd and special-case installs (TrueNAS workarounds)
- Dashboards and visual platform for combined operations and support
- Binary components (e.g., pulse-sensor-proxy) for OS-specific telemetry collection
Best for
- Customer Support Troubleshooting: Support agents reproduce and resolve user issues by watching session replays correlated with logs and error traces.
- Incident Response and Triage: On-call engineers receive agent-generated alerts with linked session replays, code-scan findings, and recent changelog entries to accelerate root-cause analysis.
- Pre-release Quality Checks: Product teams run integrated code scans and monitor staging sessions to catch regressions before shipping to production.
- SaaS Operations Monitoring: DevOps teams deploy agents across infrastructure to monitor host health, aggregation of metrics, and automated remediation for common failures.
- Product Communication: Product managers publish changelogs and roadmap items in the same workspace so support and engineering can link regressions to recent releases.
- Security & Compliance Validation: Security teams surface code-scan results alongside runtime anomalies to prioritize vulnerability fixes with contextual user impact.
- Platform Migration Analysis: Use session replays and monitoring correlations to validate behavior after migrations or large infrastructure changes.
- SaaS operations monitoring and incident response using host agents
- Customer support investigations using session replay tied to host telemetry
- Infrastructure monitoring for storage-heavy systems (ZFS/TrueNAS) and alerting
- Deploying lightweight agents via curl or Docker for fleet telemetry
- Automated code scanning integrated into operations and release changelogs
Duvi
Duvi DigiIQ, Inc.
Build voice and chat support agents by describing them in conversation; one configuration answers on your website, WhatsApp and phone line.
Key features
- Conversational Agent Builder: Creating an agent opens a conversation with a builder that writes the system prompt, picks a model and ingests the websites the agent should answer from, so setup is a dialogue rather than a configuration form.
- Unified Omnichannel Configuration: One agent configuration serves website chat, a WhatsApp number and a phone line, with the same knowledge behind every channel so context is not lost when a customer switches.
- Live Knowledge Lookups: The agent checks your connected store as it answers, so stock and catalogue responses reflect what is actually available at that moment rather than a stale snapshot.
- Website Actions: With the customer's instruction the agent operates the on-page controls you allow, completing the task in front of them instead of handing them a link and instructions.
- Grounded Answering: The agent answers from the pages you point it at and says so when the information is not there, rather than guessing.
- Preview Before Launch: Agents are tested in Preview and only go live once the domain is allowed and a snippet is pasted on your site.
- Broad Connector Library: Sign-in level integrations for Shopify, WooCommerce, Wix, Salesforce Commerce Cloud, Stripe, PayPal, Notion, Airtable, Webflow, Linear, monday.com, Sentry, Supabase, Cloudflare and Zapier.
- Team Workspace: Staff query the day's conversations and orders through their own authorized connection, so the answer reflects the order a customer placed moments ago.
Best for
- Ecommerce Support Deflection: A Shopify store answers stock, shipping and returns questions automatically, with the agent reading live catalogue data instead of a static FAQ.
- Lead Capture With Context: An agent takes a caller's email or number and routes it to the team with the whole conversation attached, so nobody asks the customer to repeat themselves.
- Phone Line Replacement: A small team replaces a recorded phone menu with an agent that answers real questions using the same knowledge base as the website chat.
- WhatsApp Commerce: A brand serving customers primarily on WhatsApp runs the same support agent there without maintaining a separate bot.
- Startup Support Coverage: An early-stage team keeps answering customers around the clock while engineers focus on building the product.
- Enterprise Support Augmentation: An established support operation adds agents to an existing stack via connectors rather than replacing its tooling.