Intercom is a customer messaging and support platform that combines an in-app Messenger, a knowledge base, help desk inbox, developer APIs/SDKs and an AI agent (Fin) to automate and accelerate customer service. It enables businesses to send targeted email, push and in‑app messages, allow end users to self-serve via searchable help articles, and route realtime conversations to human agents. Intercom provides mobile SDKs (iOS, Android, Cordova) and server APIs to integrate messaging into apps and automate workflows; its modular, model-agnostic AI architecture powers Fin to resolve common and complex queries and ship new capabilities rapidly.