Scout by Fini vs Zinley: Features, Pricing & Which Is Better (2026)

A side-by-side comparison of Scout by Fini and Zinley — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.

Scout by Fini

Fini AI

Paid

Scout is Fini's AI coworker for support teams, resolving tickets across chat, email and voice, including inside Slack.

Multi-Channel Resolution: One agent handles voice, chat and email with shared policies and audit trail.
Helpdesk Integrations: One-click OAuth with Zendesk, Intercom, Salesforce, HubSpot and others without migration.
Agentic Actions: Performs actions such as searching Stripe charges and issuing refunds.
Slack Coworker: Scout works with support teams directly inside Slack.
Knowledge Atlas: Scans knowledge sources nightly on higher plans to stay current.
Guardrails: Enforces policies for compliance-sensitive teams.
130+ Languages: Supports multilingual support operations.

Freemium

A personal AI extension with its own phone number, inbox, and computer that answers calls, handles email, and gets work done in your name.

Own Phone Number: Zinley answers and places calls on a dedicated number, books meetings, follows up, and waits on hold, bringing you in only when a decision is yours.
Own Email Inbox: CC Zinley on a thread and it schedules meetings, negotiates details, and follows up in your tone, dropping the final invite on your calendar.
Own Computer: Runs its own machine and works on the devices you approve, executing multi-step work in the apps you use rather than only chatting about it.
People + Open-Loop Memory: Remembers who matters to you, shared history, and unfinished threads so you never re-explain backstory or lose a follow-up.
Plain-Language Receipts: Every handoff ends with a step-by-step recap of what was called, sent, or done, so you can audit the agent without reading raw logs.
Cross-Channel Reach: The same agent shows up on web, phone, text, email, iMessage, Discord, and Telegram, with mobile and desktop apps coming.
Native Integrations: Connects to Gmail, Slack, Google Calendar, Notion, Linear, GitHub, Drive, Figma, and Stripe so it can act on real work, not just talk about it.
Rule-Bound Autonomy: You set the rules that govern what Zinley may decide on its own and when it must bring you in, keeping decisions under your control.

Handling Calls You Miss: Zinley answers unknown or unwanted calls on your number, screens candidates, vendors, or delivery, and hands off a summary instead of a voicemail.
Meeting Scheduling By CC: CC Zinley on an email thread and it books the meeting in your tone, dropping the final invite on your calendar without further back-and-forth.
Daily Work Handoffs: Kick off multi-step tasks on your computer — pull a report, update a doc, ship a small change — and get a receipt when it's done.
Cross-Device Continuity: Start a request on desktop and pick it up from your phone, text, or Telegram with the same memory of people and open loops.
Personal Ops For Founders / Executives: Delegate the constant flow of scheduling, follow-ups, and small operational calls to an extension that already knows the players.
Enterprise Deployment: Give teams their own Zinley extensions that share knowledge with the org while representing individual owners on external calls and email.