Duvi vs Mycel: Features, Pricing & Which Is Better (2026)

A side-by-side comparison of Duvi and Mycel — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.

Duvi

Duvi DigiIQ, Inc.

Freemium

Build voice and chat support agents by describing them in conversation; one configuration answers on your website, WhatsApp and phone line.

Conversational Agent Builder: Creating an agent opens a conversation with a builder that writes the system prompt, picks a model and ingests the websites the agent should answer from, so setup is a dialogue rather than a configuration form.
Unified Omnichannel Configuration: One agent configuration serves website chat, a WhatsApp number and a phone line, with the same knowledge behind every channel so context is not lost when a customer switches.
Live Knowledge Lookups: The agent checks your connected store as it answers, so stock and catalogue responses reflect what is actually available at that moment rather than a stale snapshot.
Website Actions: With the customer's instruction the agent operates the on-page controls you allow, completing the task in front of them instead of handing them a link and instructions.
Grounded Answering: The agent answers from the pages you point it at and says so when the information is not there, rather than guessing.
Preview Before Launch: Agents are tested in Preview and only go live once the domain is allowed and a snippet is pasted on your site.
Broad Connector Library: Sign-in level integrations for Shopify, WooCommerce, Wix, Salesforce Commerce Cloud, Stripe, PayPal, Notion, Airtable, Webflow, Linear, monday.com, Sentry, Supabase, Cloudflare and Zapier.
Team Workspace: Staff query the day's conversations and orders through their own authorized connection, so the answer reflects the order a customer placed moments ago.

Ecommerce Support Deflection: A Shopify store answers stock, shipping and returns questions automatically, with the agent reading live catalogue data instead of a static FAQ.
Lead Capture With Context: An agent takes a caller's email or number and routes it to the team with the whole conversation attached, so nobody asks the customer to repeat themselves.
Phone Line Replacement: A small team replaces a recorded phone menu with an agent that answers real questions using the same knowledge base as the website chat.
WhatsApp Commerce: A brand serving customers primarily on WhatsApp runs the same support agent there without maintaining a separate bot.
Startup Support Coverage: An early-stage team keeps answering customers around the clock while engineers focus on building the product.
Enterprise Support Augmentation: An established support operation adds agents to an existing stack via connectors rather than replacing its tooling.

Freemium

Mycel learns a service firm's work from one past deliverable, then drafts every future one for owner approval before it ships.

One-Deliverable Onboarding: Upload a single past piece of client work and Mycel infers your firm's format, tone, and structure, so it can draft the next one without a lengthy template build.
Approval-Gated Output: Every draft waits for your sign-off before it ships, keeping the human as the last pair of eyes while removing the blank-page work.
Correction Memory: A correction you make once is carried into later drafts, so repeated edits stop recurring month after month.
White-Labelled Client Portal: Clients get their own sign-in on your brand, with credentials kept separate per business rather than shared under Mycel's name.
Recurring Desks: Prebuilt loops for accounts receivable chasing, monthly close packs, pipeline outreach, recruiting longlists, and contract redlines run on a schedule.
Rendered Deliverables: Output is inspected as the real artifact — an actual spreadsheet or document with the exact figures the client receives — not a filename in a queue.
Job-Based Metering: Volume is counted in jobs (one message answered, sync run, or document produced) with model costs included and no overage charge.
Apache-2.0 Self-Hosting: The same code can be run on your own servers with your own model key, free and unmetered, for teams that cannot use a hosted service.

Agency Deliverable Drafting: A consultancy or SEO agency uploads a past client report so Mycel drafts the monthly version for every account, leaving only review.
Bookkeeping Month-End Close: Finance-service firms run the close loop and receive a client-ready pack without an owner rebuilding it each cycle.
Accounts Receivable Chasing: Late invoices are followed up automatically so the principal stops asking clients for money twice.
Recruiting Longlists: Per-search candidate longlists are screened in writing and returned ready for a recruiter to shortlist.
Contract Redlining: Incoming contracts come back marked up and ready for signature rather than waiting for a free afternoon.
Owner Capacity Relief: A founder who is the bottleneck on every draft keeps final judgment but stops being the person who writes the first version.
Private-Cloud Deployment: Teams with security or procurement constraints self-host the Apache-2.0 runtime inside their own infrastructure.