Chatwoot vs GBrain: Features, Pricing & Which Is Better (2026)

A side-by-side comparison of Chatwoot and GBrain — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.

Chatwoot

Chatwoot Inc.

Freemium

Chatwoot is an open-source customer support platform with a shared inbox and a built-in AI agent (Captain), an alternative to Intercom and Zendesk.

Omnichannel Shared Inbox: Manage live chat, email, social, and messaging conversations from one interface.
Captain AI Agent: A built-in AI agent that learns from your help center, chats, and FAQs to resolve common questions.
AI Reply Suggestions: Generates reply suggestions and conversation summaries powered by OpenAI's GPT models.
Self-Hosted or Cloud: Run Chatwoot on your own infrastructure or use the managed cloud offering.
Automation Rules: Automate routing, assignment, and workflows with custom rules and attributes.
Open-Source Core: An open-source codebase positioned as an alternative to Intercom, Zendesk, and Salesforce Service Cloud.

Customer Support Desk: Run a full omnichannel support operation from a single shared inbox.
Deflect Support Volume: Use Captain AI to auto-answer common questions and reduce ticket load.
Self-Hosted Privacy: Host customer conversations on your own infrastructure for data control.
Agent Productivity: Speed up human agents with AI reply suggestions and conversation summaries.

Paid

A shared team brain that syncs memory, connected apps and scheduled skills to ChatGPT, Claude, Cursor and any AI your team uses.

Shared Team Chat: The whole team prompts in one shared chat where anyone can follow up and see how answers were worked out.
Plain-File Memory: Team knowledge lives as markdown notes in folders you can open, correct and copy, and every AI answers from the fix.
Connect Once Credentials: Connect Gmail, Calendar, Drive, Stripe and more once; AIs receive call results, never passwords.
Per-AI Permission Levels: Set each AI to Off, Read, Draft, Manage or Full per account, with every action on one record.
Scheduled Skills: One-click skills like Team Standup, Customer Comms Tracker and Inbox Cleanup run daily or once.
Multi-AI Sync: Sync the same memory to Claude, ChatGPT, Cursor, Claude Code, Codex and your terminal.
Tools Plan: A password manager for AI that puts your applications into every AI you use for individuals.

Team Standups: Summarize the team's work across GitHub, Gmail and Calendar and email it out each morning.
Customer Follow-Up: Track customers and prospects owed a reply and flag overdue ones daily.
Issue Triage: Turn customer bugs and requests from email and support chats into deduplicated tracker issues.
Meeting Prep: Build sourced briefs on candidates, guests or investors before you meet.
Inbox Cleanup: Archive mail you never read on a schedule.
Pricing Decisions: Combine call notes and billing data in a shared chat to evaluate a price change.