Chatwoot vs doola: A Business-in-a-Box™: Features, Pricing & Which Is Better (2026)
A side-by-side comparison of Chatwoot and doola: A Business-in-a-Box™ — features, pricing, and ideal use cases — to help you decide which AI tool fits your workflow.
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Chatwoot
Chatwoot Inc.
Chatwoot is an open-source customer support platform with a shared inbox and a built-in AI agent (Captain), an alternative to Intercom and Zendesk.
Key features
- Omnichannel Shared Inbox: Manage live chat, email, social, and messaging conversations from one interface.
- Captain AI Agent: A built-in AI agent that learns from your help center, chats, and FAQs to resolve common questions.
- AI Reply Suggestions: Generates reply suggestions and conversation summaries powered by OpenAI's GPT models.
- Self-Hosted or Cloud: Run Chatwoot on your own infrastructure or use the managed cloud offering.
- Automation Rules: Automate routing, assignment, and workflows with custom rules and attributes.
- Open-Source Core: An open-source codebase positioned as an alternative to Intercom, Zendesk, and Salesforce Service Cloud.
Best for
- Customer Support Desk: Run a full omnichannel support operation from a single shared inbox.
- Deflect Support Volume: Use Captain AI to auto-answer common questions and reduce ticket load.
- Self-Hosted Privacy: Host customer conversations on your own infrastructure for data control.
- Agent Productivity: Speed up human agents with AI reply suggestions and conversation summaries.
doola: A Business-in-a-Box™
doola
An online Business-in-a-Box service for founding, registering, and managing U.S. companies remotely.
Key features
- Entity Formation: Guided online workflows to form U.S. LLCs or corporations, prepare and file formation documents with state authorities, and deliver formation certificates and operating agreements.
- EIN and Tax Setup: Assistance obtaining Employer Identification Numbers (EINs) and guidance on U.S. tax registration and basic tax-related documentation for new entities.
- Registered Agent & Compliance: Registered agent service and ongoing compliance management including annual report reminders, document filing support, and maintenance of corporate records.
- Banking & Payment Introductions: Help with opening U.S. business bank accounts or introductions to banking partners/payment providers and guidance on banking documentation requirements.
- Document Templates & Legal Tools: Provides templates (operating agreements, resolutions) and document storage to standardize governance and record-keeping for early-stage companies.
- Nonresident Founder Support: Tailored workflows and support for international founders, including guidance on documentation, remote verification, and U.S. regulatory considerations.
- Dedicated Support: Access to customer success or expert advisors to answer formation, compliance, and operational questions throughout company setup and maintenance.